Privacy Policy

Reframe Japan Inc.

Reframe Japan Inc. (hereinafter referred to as “the Company”) shall handle personal information appropriately and in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations under the following principles.

(Principle of Fair Collection)

1.The Company shall not acquire personal information by deceitful or other improper means.

(Principle of Purpose Specification)

2.The Company shall specify the purpose of use of personal information as clearly as possible when handling it.

(Principle of Use Limitation)

3.The Company shall not handle personal information beyond the scope necessary to achieve the specified purpose of use, except as permitted by law.

4.The Company shall not provide personal information to third parties without the individual’s consent, except as permitted by law.

(Principle of Data Accuracy)

5.The Company shall strive to keep personal information accurate and up to date.

(Principle of Security Safeguards)

6.The Company shall take necessary measures to prevent leakage, loss, or damage of personal information and to ensure its safe management.

7.The Company shall exercise necessary and appropriate supervision over employees and contractors handling personal information.

(Principle of Openness)

8.The Company shall notify or publicly announce the purpose of use and other matters concerning personal information.

(Principle of Individual Participation)

9.The Company shall respond appropriately and without delay to requests from individuals for disclosure, correction, suspension of use, etc., of their personal information.

(Principle of Accountability)

10.The Company shall handle complaints regarding the handling of personal information in an appropriate and prompt manner.

Privacy Policy

Reframe Japan Inc. (hereinafter referred to as “the Company”) recognizes the importance of protecting personal information and is committed to ensuring its appropriate management and protection. The Company has also established internal regulations such as the “Personal Information Protection Regulations” and operates under a proper management system for handling personal information.

This Privacy Policy is publicly available on the Company’s website. If viewing the website is difficult, we can provide a written copy upon request. Please contact the “Personal Information Inquiry Desk” listed below if needed.

Purpose of Use of Personal Information

The Company may use customers’ personal information (such as name, address, date of birth, place of employment, annual income, phone number, email address, etc.) for the following purposes only. It will not be used for any other purposes.

・To contact customers regarding reservation details for property viewings

・For the Company’s business activities (real estate leasing), including sending direct mail or brochures, and solicitation via SNS, telephone, or email, as well as for various administrative procedures related to transactions

・For market trend analysis, product development research, and customer surveys

・For sending publications to members, cooperation in printed materials or blog articles, and survey requests

・For marketing activities aimed at improving services and planning in the Company’s business

・For after-sales service of rental properties, and for improvements in product planning and standard specifications

・To understand and improve usage of services or facilities provided by partner companies, and to communicate with customers when they use such services

・To invite customers to events hosted or co-hosted by the Company

・For recruitment and hiring-related communication and selection processes

・For identity verification based on the Act on Prevention of Transfer of Criminal Proceeds

・For contacting customers when necessary for any other reason

If the customer requests, we will discontinue the provision of such information or services.

Provision or Disclosure of Personal Data to Third Parties

The Company may provide or disclose customers’ personal data through written documents, electronic data, mail, phone, or email in the following cases:

・When disclosure is required to contractors in order to provide services requested by the customer

・When the customer has given consent

・When required by law, court order, or requests from administrative authorities

・When necessary to protect a person’s life, body, or property and it is difficult to obtain consent

・When especially necessary for public health or the sound upbringing of children and it is difficult to obtain consent

・When it is necessary to cooperate with national or local government agencies or their agents in executing legally prescribed duties, and obtaining consent may hinder such execution

Outsourcing of Personal Information Handling

The personal information provided by customers may be outsourced to third parties under confidentiality agreements for the purposes stated in Section 1

Security Management Measures

When handling personal information in foreign countries, the Company regularly collects and understands information regarding the personal information protection systems of the respective countries and implements appropriate security management measures. If operations are outsourced overseas, appropriate contractual and monitoring measures will be taken to ensure management standards equivalent to those of the Company.

Use of SSL

On the Company’s website, SSL (Secure Socket Layer) is used when customers provide personal information (such as through inquiries or viewing reservations). This encrypts the data transmitted over the internet to prevent interception.

Compliance with Laws and Policy Review

The Company complies with all applicable laws and regulations related to the protection of personal information in Japan. We also review and improve the contents of this Privacy Policy as necessary.

Contact Information

For inquiries regarding the handling of personal information, please contact:

Reframe Japan Inc.

Nihonbashi Mitsui Tower 6F, 2-1-1 Nihonbashi Muromachi,

Chuo-ku, Tokyo 103-0022, Japan

“Personal Information Inquiry Desk”